Reputation Management
I help brands protect, improve, and grow their online reputation through review response management, customer feedback systems, Google Business Profile support, and review-generation strategies.
300+
Locations Supported
12
Jiffy Lube Franchisees
+40
Reviews Per Month / Location
2
Major Review Platforms Managed
Jiffy Lube Franchisees
Managed reputation support for 12 different Jiffy Lube franchisees with over 300 total locations, helping create a more consistent review response process across Google and Yelp.
- Managed replies to Google and Yelp reviews across hundreds of locations.
- Supported more than 300 total franchise locations.
- Helped build automation systems designed to increase review volume.
- Worked directly with operations managers to turn customer feedback into action.
- Used review trends to identify service gaps and improve customer experience.
- Helped create a more consistent, professional brand voice across review platforms.
Kwik Kar
Supported reputation management and local visibility through Google Business Profile updates, review management, and ongoing search presence improvements.
- Managed Google Business Profile updates with accurate hours and business information.
- Monitored and reviewed customer feedback to support reputation growth.
- Helped maintain stronger local search visibility through review strategy.
- Supported reputation efforts alongside SEO and local marketing updates.
Customer Experience Feedback
Reputation management is not just about replying to reviews — it is about understanding what customers are saying and using that information to make the business better.
- Identified common themes in customer feedback.
- Shared review insights with operations teams.
- Helped connect marketing, operations, and customer experience.
- Used feedback to support better service, communication, and brand trust.